KNKahariri Nderitu
@kaharirinderitu
Experienced IT support specialist focused on 2nd/3rd line troubleshooting and customer success.
KenyaWhat I'm looking for
I am an IT support professional with extensive experience in 2nd and 3rd line technical support, escalation management, and client training. I consistently diagnose and resolve complex issues, perform root-cause analysis, and collaborate with developers and network administrators to deliver reliable, secure software operations.
I have managed WAN and LAN networking, performed PC and software installations, and administered security for user, data, and remote access. I prioritize timely, high-quality service under pressure, maintain IT asset inventories, and champion continuous improvement to boost customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
DMI
Provided 2nd/3rd-line technical support and client training, diagnosing escalated issues and managing WAN/LAN networking to maintain live operations and improve customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Kahariri hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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