Moises Garcia

Performed administrative tasks such as validating insurance application information and approving enrollments. Assisted customers via Zoho CRM regarding medical insurance, payments, and specialist referrals.

Performed procedures such as ultrasound, BMI, and ANS on patients, entering results into the ECW system and transcribing doctor's conclusions. Improved processes using AI tools and provided software and hardware support.

Provided support in Salesforce CRM for account updates, technical game issues, and failed transactions in English, French, and Portuguese. Met case handling time and achieved an average of 85 emails per day.

Coordinated fruit mesh production schedules with a 20-person team to meet demand and quality KPIs. Implemented 4 new production lines, increasing capacity by 31.60%.

Designed and presented 3D models and plans for a palm oil production plant, including key elements like electricity, vapor, and water lines. Improved water boiler chamber efficiency by 13.35%.

Coordinated weekly production schedules with a 13-person team using SAP CRM to meet palm oil quality standards. Reviewed emails, prioritized tasks, and presented weekly KPI reports to management.

Evaluated and improved maintenance plans using TPM methodology. Implemented energy management systems focused on resource efficiency and equipment optimization.

Pursuing AI Prompt Engineering Fundamentals certification.

Completed Postgraduate Diploma in Business Management.

Earned Six Sigma Yellow Belt Professional certification.

Completed ISO 9001 Quality Management Systems Improvement course.

Earned a degree in Mechanical Engineering.