jorge andres botero gaitan

Delivered high-volume customer support via live chat and email, managing 200–250 interactions daily. Resolved refunds, warranties, damaged orders, delivery issues, and shipment tracking using Intercom, Five9, and Slack.

Managed end-to-end medical appointment scheduling for patients across 6–7 insurance providers. Performed outbound confirmation calls, explained coverage and visit requirements, and coordinated in-person and telehealth visits.

Served as the main liaison between logistics operations and restaurant management, resolving service issues and maintaining inventory flow. Produced weekly operational and performance reports to support day-to-day coordination.

Provided real-time customer and operational support for time-sensitive medical shipments across the U.S. Coordinated with hospitals and logistics partners by phone and email, resolving urgent issues under strict deadlines.

Maintained ongoing communication with international clients regarding shipments and supporting documentation. Prepared service quotes, coordinated invoicing, handled post-shipment inquiries, and helped ensure import/export compliance.

Coordinated warehouse and restaurant supply operations across multiple locations, ensuring timely deliveries and accurate inventory reporting. Maintained delivery schedules and supported supply flow with consistent administrative tracking.

Managed guest requests and service operations in a boutique hospitality environment. Ensured high standards of guest satisfaction through personalized support and timely issue handling.