Open to opportunities

SANTIAGO REYES RIVERA

@santiagoreyesrivera

Message

I deliver bilingual customer support, technical troubleshooting, and quality assurance.

Colombia

Message

What I'm looking for

I'm looking to deliver value in bilingual customer support, technical, operational, quality assurance, or project coordination roles where I can solve problems, adapt quickly to new software platforms, and support international clients.

I've supported US-based healthcare patients through high-volume appointment scheduling, technical troubleshooting, and digital portal activations at Real Interact / BPO Solution Providers LLC. I handled 120–170 outbound calls daily while using EPIC Production CRM and following HIPAA confidentiality standards.

Across bilingual customer service, independent project coordination, and QA work, I've helped international clients manage requirements, timelines, customer concerns, and high-standard digital deliverables in English and Spanish.

I'm completing an Electronics Engineering degree at Universidad del Valle and bring hands-on experience maintaining electronic equipment, hardware, and software systems. I translate complex technical concepts into clear, actionable guidance for end users.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Support Agent

Real Interact / BPO Solution Providers LLC

Managed high-volume outbound calls to schedule medical appointments and assist US-based patients. Navigated EPIC Production CRM to manage patient demographics and scheduling criteria while adhering to HIPAA standards.

HIPAA Customer Service Troubleshooting MyChart

Education

Degrees, certifications, and relevant coursework

Universidad del Valle

Bachelor's Degree, Electronics Engineering

2019 -

Pursuing a Bachelor's Degree in Electronics Engineering with coursework in programming logic, systems analysis, applied mathematics, and complex problem-solving.