Kayla Koplimae-Smith

Customer-focused professional with over ten years of client-facing experience across account management, customer relations, and operations — spanning in-person and remote environments across four countries. I bring a proven track record of owning renewals and account health independently: at Re:Sound in Toronto, I managed end-to-end renewal and invoicing for a portfolio of 25+ accounts, including large-scale suppliers like SiriusXM and Stingray, using Excel, Epicor, Jira, and CRM tools to keep everything on track.

More recently, I managed full operations for a 3,000+ animal farm in New Zealand and a riding school in Norway — roles that put me at the center of daily decision-making, staff onboarding, and cross-team coordination, and sharpened my judgment on when to solve something myself versus when to escalate.

I'm organized, adaptable, and genuinely curious — I like understanding what people actually need before jumping to a solution, and I stay calm under pressure without losing attention to detail. Fluent in English, advanced in French, and conversational in Norwegian, I'm comfortable working across time zones and cultures, and I'm looking for a remote Customer Success or Account Management role where I can keep owning outcomes for the people I work with.