At Hapag-Lloyd Shipping Line, I manage a portfolio of freight forwarders and shippers, negotiating rates, volumes, service conditions and contract terms. I prepare quotations and coordinate tender submissions with Trade Management, Customer Service and Operations.
At Honeywell, I supported B2B customers in the Building Management Systems department across multiple brands and regions. I handled orders, returns, invoicing and customer enquiries, and took ownership of complex escalations and invoice disputes.
At Booking.com, I resolved customer and partner issues and tested new software, including live chat services, sharing feedback with developers. At GoldenTours, I sold sightseeing tours and attraction tickets to international customers.
At Travco / TUI, I acted as a destination account lead for French tour operators and overseas agency partners. I drove sales across excursions and destination services, and supervised a frontline operations team of four.
