JOAB LUNEL

Arranged bespoke trips and tours for university and charity clients, building strong relationships with clients and suppliers while adhering to travel policies. Maximised revenue through commercial awareness and product knowledge, negotiating pricing with accommodation and transport providers.

Built and maintained client relationships, providing effective problem-solving and enhanced customer service through collaboration with the sales team. Guided the team on airline contracts and fares, coaching them on product knowledge and conducting booking checks to ensure service standards.

Managed customer travel needs from initial inquiry to completion, providing professional consultancy and value-added solutions. Booked various travel products, offered expert advice, and adapted to diverse client priorities while maintaining targets and productivity.

Arranged bespoke trips and tours for university and charity clients, building rapport with clients and suppliers while adhering to travel policies. Maximised revenue through commercial awareness and product knowledge, negotiating pricing with airlines and accommodation providers.

Provided travel agencies with comprehensive information on flights, fares, and company policies, creating Personal Records and contracts for groups. Managed the entire booking process, including changes, cancellations, and applying contract terms and tariff policies.

Provided callers with information on flights, destinations, and fares, assessing customer needs and offering special products. Sold and issued airline tickets, handling reissues for voluntary and involuntary changes while increasing customer satisfaction through quality sales and after-sales service.

Increased customer satisfaction through the development of quality sales and after-sales service, managing inventory levels and ensuring excellent economic operation of the store. Responsible for the management of a team of 30 people.

Defined, developed, and managed operating budgets for home decoration and carpets departments, implementing quarterly business strategies. Enhanced merchandising quality, store layout, customer service, and sales action plans, participating in weekly steering committee meetings.

Managed commercial operations, including competitive analysis, policy definition, merchandising, and promotions coordination. Defined store budget, conducted sales analysis, controlled stock, and managed hourly productivity and shipping documents.

Achieved weekly sales targets and scheduled and managed meetings with clients for contract drawing. Responsible for defining, developing, and managing the operating budget.

Managed commercial operations, including competitive analysis, policy definition, merchandising, and promotions coordination. Defined customer targets, product ranges, and team profiles, managing sales department, projecting capital gains, and controlling stock.

Grade: First class equivalent with highest honors

Completed a Master's degree in Political Science, focusing on economics and sociology. Graduated with first-class honors.

Studied Mathematics and Physics.