Mohit Patil

At Hotel New Punjab, I handled inbound customer calls, recorded food orders, and processed payments over the phone. I also greeted walk-in customers and communicated their requirements to staff.

As Production Assistant & Planner at Lactalis Australia, I planned daily production and coordinated with vendors on raw material requirements. I also used Microsoft Office for scheduling, tracking, documentation, and reporting.

At Mars Bird Care, I supported quality assurance activities by checking products and processes against established requirements and communicating issues to relevant team members.

Through Salesforce Trailhead and Zendesk training, I practiced working with customer records and basic CRM workflows, as well as creating and prioritizing support tickets. In my independent B2B business experience, I handled customer outreach, quotations, supplier coordination, and follow-ups.