Looking for a job

Mohit Kumar

@mohitkumar35

Customer Support Specialist at Teleperformance resolving 50+ US customer chats daily while maintaining 100% CSAT across surveyed chats.

India

Message

What I'm looking for

I'm looking for a full-time remote role in chat, email, or technical support, with availability for any shift, including US hours.

At Teleperformance, I support US customers of a leading global technology brand through post-purchase live chat. I resolve 50+ chats a day while handling two chats at once, and maintained 100% CSAT across all surveyed chats.

I review purchase, payment, and gift card histories to resolve returns, refunds, trade-offs, and order changes. I also track shipments and escalate unresolved cases to sales or technical teams.

As a Data Analyst Intern at Bluestock Fintech, I worked on IndiaGeoAPI and B100 Intelligence. I owned a data pipeline ingesting 600,000+ government records, designed a normalized PostgreSQL database, and built Power BI dashboards for 100 companies.

Experience

Work history, roles, and key accomplishments

Current

Operations Customer Expert I

Current

Teleperformance

Jul 2026 - Present (4 months)

Provide live chat support for US customers of a leading global technology brand, resolving 50+ chats daily with 100% CSAT. Handle returns, refunds, order changes, and shipment tracking while maintaining strict data confidentiality.

Live Chat Customer Support Probing Issue Diagnosis Returns Refunds Change Orders Shipment Tracking De escalation Escalation Management Data Confidentiality CRM Microsoft Teams Jira Notion Microsoft Office

Data Analyst Intern

Bluestock Fintech

Mar 2025 - May 2025 (2 months)

Owned the data pipeline for a B2B SaaS platform, ingesting 600,000+ government records. Designed a normalized PostgreSQL database and built Power BI dashboards for financial analysis.