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Lavanya Sekar

@lavanyasekar

Customer Support professional at Poshmark India who handled 80–100+ daily cases with 98–99% accuracy.

At Poshmark India Private Limited, I managed 80–100+ customer cases daily through email support while maintaining 98–99% accuracy and following SOPs. I resolved account, platform and workflow issues within SLA timelines.

I owned tickets from investigation and triage through resolution, follow-up and closure, using Salesforce/CRM and ticketing workflows to document interactions and track pending actions. I also handled escalations and coordinated with Operations, Quality and Internal Support teams on complex cases.

At NielsenIQ, I processed and validated FMCG market research data and investigated discrepancies through cleansing, validation and reconciliation. I supported business teams with reporting and analytics using Advanced Excel, and worked with global stakeholders to deliver client reports within project deadlines.

Experience

Work history, roles, and key accomplishments

Community Associate

Poshmark India Private Limited

Jan 2025 - Jan 2026 (1 year)

Managed 80–100+ customer cases daily through email-based support while maintaining 98–99% accuracy and SOP compliance. Resolved account, platform, and workflow-related issues within SLA timelines and owned tickets end-to-end.

Customer Support Email Support Ticket Management Case Management Issue Resolution Escalation Management Salesforce CRM SLA KPI Tracking Root Cause Analysis Excel Google Sheets

Data Processing Analyst

NielsenIQ

Jan 2022 - Jan 2024 (2 years)

Processed and validated high-volume FMCG market research data while maintaining accuracy and quality standards. Collaborated with global cross-functional stakeholders to deliver accurate client reports within project deadlines.

Data Processing Data Validation Quality Assurance Excel Reporting Analytics Stakeholder Management

Education

Degrees, certifications, and relevant coursework

DG Vaishnav College

Bachelor of Science, Computer Science

Grade: 80%

Activities and societies: Treasurer, Transcode Forum; presented a research paper on Internet of Behaviour and Its Applications at a National Conference.

Completed B.Sc. in Computer Science with a score of 80%.