Looking for a job

mohit gupta

@mohitgupta14

Message

I resolve customer issues and coordinate orders across high-volume support channels.

India

Message

What I'm looking for

I'm looking for a customer support or customer experience role where I can resolve client issues, coordinate orders, maintain accurate records, and deliver calm, high-quality support in a fast-paced environment.

At Gupta Grocery & Trading Enterprises, I handle 30–40 customer interactions daily across WhatsApp, phone, and in-person support, resolving inquiries quickly and professionally.

I de-escalate difficult conversations, communicate order updates clearly, and turn escalated complaints into positive, retained customer relationships. I also coordinate pricing, terms, and delivery timelines with 10+ external vendors.

I process 100+ monthly transactions with 100% accuracy and maintain audit-ready customer and order records. My background includes business operations support, inventory tracking, financial record-keeping, and a BBA in Marketing.

Experience

Work history, roles, and key accomplishments

Current

Customer Support & Operations Executive

Current

Gupta Grocery & Trading Enterprises

Jan 2023 - Present (3 years 8 months)

Provided timely, accurate, and professional support to customers across multiple channels, handling 30–40 daily interactions and driving first-contact resolution. Resolved escalated issues independently and coordinated with 10+ external vendors on pricing, terms, and delivery timelines.

Multichannel Customer Support Order Issue Resolution Escalation Handling First Contact Resolutions Customer Relationship Management Vendor coordination Order Tracking Professional Written Communication Excel Google Sheets

Business Operations Support

Family Business

Jan 2019 - Dec 2022 (3 years 11 months)

Supported customer coordination, inventory tracking, and financial record-keeping while completing coursework in banking, finance, and regulatory concepts.

Customer Coordination inventory tracking Financial Record Keeping