Moheera Bakshi
@moheerabakshi
I am a reliable customer support specialist with analytical skills.
IndiaWhat I'm looking for
I am a reliable, people-focused Customer Support Specialist with six months of experience coordinating demos, handling outbound and inbound calls, and managing CRM records.
I scheduled live product demos with clients and internal teams, tracked lead progress and call outcomes using Bigin CRM, and sent confirmations, reschedules, and follow-ups via email, WhatsApp and SMS.
I completed formal data analytics training with eight projects in Excel, SQL and Tableau, including an ABC Call Volume Trend Analysis that informed staffing models and helped reduce abandon rates below 10%.
I bring friendly communication, precise follow-ups and strong attention to detail; I am eager to join a collaborative team where I can apply CRM expertise and analytic skills to improve client experience and operational outcomes.
Experience
Work history, roles, and key accomplishments
Software Sales Executive
WyzMindz Solutions - AUTOSherpa
Sep 2024 - Mar 2025 (6 months)
Scheduled live product demos with clients and internal teams, tracked lead progress and call outcomes using Bigin CRM, and managed confirmations, reschedules, and follow-ups via email, WhatsApp, and SMS.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Calcutta
Bachelor of Commerce (Honours), Accountancy and Finance
Grade: 7.78
Completed Bachelor of Commerce (Honours) in Accountancy and Finance with a GPA of 7.78, graduating July 2023.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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