mohammed touheed
@mohammedtouheed
Customer-focused support professional with blockchain interest and strong problem-solving and communication skills.
IndiaWhat I'm looking for
I am a proactive customer support associate with two years of hands-on experience at Concentrix, delivering assistance across voice, chat, and email channels while maintaining high first-contact resolution and customer satisfaction.
I have contributed to customer feedback projects and participated in CRM system upgrades and testing, bringing practical experience with Salesforce and Zendesk and proficiency in Microsoft Office and basic HTML.
Passionate about continuous improvement and emerging technologies, I am deeply interested in blockchain fundamentals and digital assets and seek roles where I can apply my communication, critical thinking, and technical curiosity to improve customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
Concentrix
Jan 2023 - Dec 2024 (1 year 11 months)
Provided multi-channel customer support (voice, chat, email), achieving high first-contact resolution and improved customer satisfaction while participating in CRM upgrades and testing.
Education
Degrees, certifications, and relevant coursework
Government First Grade College, Shivamogga
Bachelor of Computer Application, Computer Application
2019 - 2022
Completed a Bachelor of Computer Application program focusing on core computing concepts and practical applications.
DVS Independent PU College, Shivamogga
High Secondary Education, Higher Secondary Education
2017 - 2018
Completed Higher Secondary (Pre-University) education.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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