Mohammed Khan
@mohammedkhan5
I resolve high-volume customer support issues through phone, email, remote desktop, and clear escalation documentation.
United StatesWhat I'm looking for
At Home Depot, I supported 30–40 store users daily, resolving password and POS software issues through phone support and remote desktop assistance.
I resolved 70–80% of cases while meeting a 15-minute average handle-time expectation, documenting issues accurately and escalating complex cases to specialized teams for timely resolution.
My administrative experience at Ricoh and Alameda County Water District includes mail distribution, shipping and receiving, meeting coordination, document management, payment data entry, and proofreading professional correspondence.
I also worked as an Emergency Dispatcher for the City of San Jose, communicating with residents, scheduling workers and service vehicles, and helping improve team productivity by 15%.
Experience
Work history, roles, and key accomplishments
Provided phone and remote desktop support to 30-40 store users daily, resolving 70-80% of password and POS software issues while maintaining documentation accuracy. Escalated complex cases to specialized teams with clear documentation.
Education
Degrees, certifications, and relevant coursework
California State University, East Bay
Bachelor of Science, Human Development
Bachelor of Science in Human Development from California State University, East Bay, completed in 2019.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Mohammed?
You can contact Mohammed and 600K+ other talented remote workers on Himalayas.
Message MohammedGet matched with your dream remote job
Sign up now and join over 1,000,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
