Mohammed Baker
@mohammedbaker
I coordinate high-volume patient outreach, intake, insurance verification, scheduling, and healthcare operations.
United StatesWhat I'm looking for
At Compassionate Heart Counseling, I manage high-volume patient outreach, handling 80+ outbound and 20+ inbound calls daily while guiding patients through intake, insurance verification, scheduling, and follow-up.
I've also supported patient coordination at Cigna Health using EPIC, NexGen, Cozeva, Excel, and Google Sheets to maintain work queues, resolve scheduling barriers, and protect HIPAA-sensitive information. Earlier, I supervised intake operations at Quality Medical Imaging and coordinated healthcare outreach and referral relationships at Spanish Hills Wellness Suites.
I build organized trackers, reports, and follow-up workflows that help patients access care and give teams better visibility into daily operations.
Experience
Work history, roles, and key accomplishments
Patient Care Coordinator Manager
Compassionate Heart Counseling
Jan 2023 - Present (3 years 7 months)
Conducts high-volume outbound and inbound patient calls, verifies insurance, completes intake, schedules appointments, and coordinates care. Uses Excel and Google Sheets for tracking and reporting.
Education
Degrees, certifications, and relevant coursework
University of Nevada, Las Vegas
Bachelor of Science, Health Administration
Bachelor's degree in Health Administration from the University of Nevada, Las Vegas, completed in 2020.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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