Billie Adkins

I’m a compassionate, detail-oriented Patient Coordinator with experience in healthcare administration, patient access, and medical office operations. I help patients understand healthcare coverage, treatment plans, and financial responsibilities so they feel supported at every step.

In my current role, I manage patient check-in and check-out, coordinate scheduling and referrals, and perform insurance eligibility verification and benefit review. I assist with prior authorizations, handle Release of Information (ROI) requests with HIPAA compliance, and maintain accurate patient records through EMR workflows.

I collaborate closely with providers, specialists, insurance representatives, and patients to ensure continuity of care. I also support patient account resolution and collections while using systems like Availity, TriZetto, Medicaid Portal, WebIZ, and eClinicalWorks (eCW) to research claims and clarify coverage details.

Previously, I handled patient accounts and medical billing functions in a busy cardiology practice, including appointment coordination and billing inquiries. That foundation keeps me grounded in both accuracy and compassionate communication.