Fatima Hassan

At Providence Health & Services, I coordinate patient scheduling, registration, and care logistics in a high-volume clinical setting. I verify insurance eligibility, obtain authorizations, collect payments, and maintain accurate patient records in Epic EHR.

I serve as a liaison between patients, providers, and care teams, resolving concerns and providing timely follow-up to support seamless care coordination. I also identify scheduling and documentation gaps to improve workflow efficiency.

Previously, I supervised daily operations as an Assistant Manager at Starbucks, leading staffing, scheduling, inventory, payroll support, and team coaching. I improved inventory processes, reduced product waste, and handled customer escalations to maintain high satisfaction.

My background also includes customer service, transactions, merchandising, returns, and inventory organization at Ross Stores. I bring more than five years of operations and administrative support experience, supported by degrees in Health Care Administration and Business Administration.