Arpan Arora
@arpanarora
Travel support and customer service professional specializing in GDS-verified airline coordination and refunds.
IndiaWhat I'm looking for
I’m a dedicated customer service professional specializing in Travel Support, Airline Coordination, and GDS verification. I manage high-volume booking inquiries with a strong focus on First-Call Resolution (FCR) and consistently maintaining high CSAT scores, including ticket exchanges and complex refund processing.
As an Independent Travel Manager, I handle end-to-end travel requests by guiding customers through flight itineraries and fare options via phone and email. I liaise with airlines and travel consolidators for schedule changes, ensure 100% compliance with airline fare rules through GDS verification, and resolve grievances related to baggage, seating, and cancellations while delivering expert, high-quality support.
Experience
Work history, roles, and key accomplishments
Independent Travel Manager
Dreamport Management (DIFC) Ltd
Apr 2025 - Feb 2026 (10 months)
Managed end-to-end travel requests, guiding customers on flight itineraries and fare options via phone and email. Coordinated with airlines and consolidators for ticket exchanges and refund processing, ensuring 100% compliance with airline fare rules.
Customer Care Executive
Conneqt Business Solutions Ltd
Oct 2021 - Mar 2022 (5 months)
Provided high-quality customer service support for service status and account management inquiries. Met KPIs including Average Handle Time (AHT) and Quality Scores.
Tele-Sales Executive
Netambit Value First Services Pvt Ltd
Feb 2021 - Aug 2021 (6 months)
Drove sales targets through cold calling and lead follow-ups. Maintained detailed customer interaction records and sales pipelines in the CRM.
Customer Care Executive
Aquafine Services Pvt Ltd
Jan 2019 - Jan 2021 (2 years)
Handled inbound customer queries and provided troubleshooting assistance for product-related issues. Delivered responsive support to resolve concerns and improve customer experience.
Education
Degrees, certifications, and relevant coursework
School of Open Learning, Delhi University
Bachelor of Commerce (B.Com), Commerce
Completed a Bachelor of Commerce (B.Com) program through the School of Open Learning, University of Delhi.
National Institute of Open Schooling (NIOS)
Intermediate (12th)
Completed the Intermediate (12th) qualification through the National Institute of Open Schooling (NIOS).
Laxmi Public Senior Secondary School, Delhi
High School (10th)
Completed the High School (10th) qualification at Laxmi Public Senior Secondary School in Delhi.
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Arpan?
You can contact Arpan and 90k+ other talented remote workers on Himalayas.
Message ArpanFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
