ANJALY NEDUVELIL
@anjalyneduvelil
Customer support and SaaS operations specialist with 10+ years supporting global customers.
IndiaWhat I'm looking for
I am a customer support and operations professional with over 10 years' experience supporting global customers across airline operations, reservation platforms, and sales environments. I specialize in SaaS operations, client onboarding, SLA-driven support, and software-based reservation systems, and I am known for clear communication, process discipline, and reliable issue resolution in fast-paced settings.
I have hands-on experience with NDC-enabled platforms and end-to-end booking lifecycles, including reissues, cancellations, and schedule changes, and I have performed remote work, outbound customer outreach, and cross-team coordination to resolve operational concerns. My track record includes meeting turnaround-time expectations and maintaining SLA adherence while onboarding and supporting airline and travel partners.
Experience
Work history, roles, and key accomplishments
Freelancer - Air Ticketing
ASAP Tickets
Dec 2023 - Apr 2024 (4 months)
Managed international flight bookings, reissues, cancellations, and schedule changes using reservation systems while meeting turnaround-time expectations in a remote environment.
Executive - Customer Support
Verteil Technologies
Apr 2023 - Nov 2023 (7 months)
Supported airline and travel partners on NDC-enabled platforms, assisted client onboarding and post-onboarding support, and ensured SLA adherence through timely resolution of booking and system issues.
Inside Sales Specialist
Skill-Lync
Jan 2022 - Dec 2022 (11 months)
Performed inside sales activities including outbound outreach and lead qualification to support revenue goals and customer acquisition efforts.
Crew Accommodation Agent
TopSource
Jan 2021 - Dec 2022 (1 year 11 months)
Coordinated crew accommodation logistics and resolved scheduling and booking issues to ensure on-time crew movements and compliance with operational requirements.
Associate - IT Helpdesk
Sutherland
Jan 2021 - Dec 2021 (11 months)
Provided IT helpdesk support, resolved user issues, and maintained service levels for end-users in a high-volume support environment.
Customer Service Executive
IndiGo
Jan 2014 - Dec 2018 (4 years 11 months)
Delivered customer service for airline passengers, handled check-in and booking inquiries, and resolved operational issues to maintain service standards.
Customer Service Officer
British Airways
Jan 2013 - Dec 2014 (1 year 11 months)
Handled passenger service operations including bookings and customer inquiries, ensuring adherence to service protocols and timely issue resolution.
Education
Degrees, certifications, and relevant coursework
In-Flight Aviation and Tourism Academy, Cochin
Diploma, Airport Management & Ramp Operations
Completed a Diploma in Airport Management & Ramp Operations focused on airport operations and ramp procedures.
Availability
Location
IndiaAuthorized to work in
Job categories
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