MAMohammed Afaque
@mohammedafaque
Customer-focused travel manager driving loyalty through efficient operations and sales.
United Arab EmiratesWhat I'm looking for
I am a service-focused Travel Manager and sales leader with extensive experience delivering positive customer experiences, developing tailored travel packages, and managing budgets to meet organizational goals. I have led operations and change initiatives across hospitality and travel firms, built strong industry partnerships, and consistently secured repeat business through excellent client relations.
My background includes roles from Holidays Consultant to General Manager, with strengths in GDS bookings (Amadeus/Galileo), group and corporate travel coordination, staff training, and financial oversight. I bring sound judgment, planning abilities, and a track record of resolving customer issues promptly to improve satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
General Manager
Nooras Group
Nov 2020 - Nov 2023 (3 years)
Managed budgeting, forecasting and financial reporting while resolving customer complaints and establishing local partnerships to create tailored travel packages that increased client satisfaction and repeat business.
Operations Manager
Transworld Barbara Travel And Sea Cargo Services
Oct 2016 - Nov 2020 (4 years 1 month)
Managed budgets and led change initiatives to deliver projects on time and within constraints while developing tailored corporate travel packages and pre-travel documentation to improve client satisfaction and repeat business.
Tour Supervisor
Al HudHud Tourism
Aug 2014 - Aug 2016 (2 years)
Coordinated transportation and logistics for large group tours, implemented safety and risk-management protocols, and negotiated with vendors to manage budgets and ensure high-quality guest experiences.
Senior Travel Consultant
Classe Tours
Jan 2013 - Jul 2014 (1 year 6 months)
Built and retained a loyal client base through strong rapport and post-trip follow-up while organizing and coordinating multiple group bookings and managing last-minute changes to ensure seamless travel experiences.
Holidays Consultant
Sharaf Travel
Jan 2010 - Nov 2012 (2 years 10 months)
Achieved sales targets by negotiating vendor pricing and delivering personalized holiday recommendations while streamlining booking processes to improve efficiency and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Kuoni Travel Academy (Affiliated to IST)
Post Graduate Diploma in Travel & Tourism Management, Tourism and Travel Management
2009 - 2009
Post Graduate in Travel & Tourism Management completed at Kuoni Travel Academy affiliated with IST Zurich in Bengaluru.
Anjuman Arts, Science and Commerce College, Bhatkal
Bachelor of Commerce, Business Management
2006 - 2008
Bachelor of Commerce in Business Management from Anjuman Arts, Science and Commerce College affiliated with Karnataka University Dharwad.
IAUHS Bhatkal
Secondary School Certificate (Matriculation), Secondary Education
Completed Secondary School (Matriculation) at IAUHS Bhatkal.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
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