Open to opportunities

Sarmiento Sheila May

@sarmientosheilamay

Message

Tour Executive and HR/Admin professional delivering detail-focused support for smooth travel and operations.

United Arab Emirates

Message

What I'm looking for

I’m looking for a role where I can combine tour coordination, HR/Admin support, and customer service to keep operations smooth. I want a growth-oriented, employee-focused organization that values detail, reliability, and team leadership.

I bring diverse experience across tour operations, office administration, human resources, basic accounting, and customer service. I’m dependable and detail-oriented, and I focus on coordinating the right details so clients and teams get clear, reliable outcomes.

In my current role as a Tour Executive, I plan and manage domestic and international tours by creating customized itineraries and coordinating all bookings. Previously, I’ve led store operations as a Shop In Charge—overseeing safety, efficiency, customer satisfaction, inventory control, and payables—then stepped into end-to-end HR/Admin leadership, including recruitment, hiring, compensation and benefits, training, and compliance, while serving as a liaison between management and staff.

Experience

Work history, roles, and key accomplishments

Current

Tour Executive

Current

Desert Vision Tourism

Jan 2024 - Present (2 years 5 months)

Planned and managed domestic and international tours by creating customized itineraries, coordinating bookings, and communicating with suppliers to ensure smooth operations. Provided clients with travel information and support while handling inquiries and maintaining high customer satisfaction.

Travel Planning Itinerary Development Supplier Coordination Booking Management Customer Service client support Multitasking

Shop In Charge

Ourganics Bio Market

Jan 2020 - Jan 2024 (4 years)

Oversee store operations to ensure safety, efficiency, and customer satisfaction, while supervising staff and resolving customer issues. Managed inventory control, coordinated with suppliers, processed orders, handled payables, and maintained online selling platforms and records.

Store Operations Staff Supervision Customer Service Conflict Resolution Inventory Control Supplier Coordination Order Processing Documentation And Reporting

HR/Admin Head

Immense Purpose Holdings Inc.

Jan 2017 - Jan 2019 (2 years)

Led end-to-end HR functions including recruitment, hiring, compensation and benefits, training, and compliance. Served as a liaison between management and staff, handled staffing issues, and supported executive operations through HR/admin administration and documentation.