Jishan Tauhid Khan
@jishantauhidkhan
I manage high-volume B2B travel bookings, ticketing, reissues, and client support.
United Arab EmiratesWhat I'm looking for
At Akbar Travel Online, I oversee B2B reservations and ticketing across Sabre, Amadeus, and Galileo, managing domestic and international bookings, PNRs, fares, exchanges, refunds, and reissues.
I've handled over 800 flight bookings and 500 reissues and refunds monthly while achieving 97% customer satisfaction. I also trained 15 new staff members in ticketing procedures, reducing onboarding time by 30%.
Experience
Work history, roles, and key accomplishments
Sr. Travel Consultant
Akbar Travel Online (Benzy Infotech LLC)
Mar 2024 - Present (2 years 6 months)
Oversaw B2B travel reservations and ticketing using Sabre, Amadeus, and Galileo GDS platforms, ensuring accuracy and efficiency. Managed online bookings for GCC/Gulf low-cost and national carriers, and handled ticket issuance, reissues, exchanges, and refunds.
Travel Consultant
Zest Tours and Travels
Feb 2021 - Mar 2024 (3 years 1 month)
Handled both B2C and B2B travel operations, delivering seamless service for diverse client needs. Monitored PNR queues, responded to passenger and agent queries, and resolved ticketing issues while maintaining high service quality.
Customer Service Executive
K K Air Condit
Mar 2020 - Feb 2021 (11 months)
Engaged with customers to ensure clear understanding of products, address inquiries, and effectively resolve any concerns. Delivered high-quality service to enhance customer satisfaction and build strong client relationships.
Education
Degrees, certifications, and relevant coursework
University of Mumbai
Bachelor of Commerce, Business Management
Bachelor of Commerce in Business Management from the University of Mumbai, completed in April 2023.
IATA
Diploma, Travel and Tourism
Diploma in Foundation in Travel and Tourism with Amadeus, completed in September 2019.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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