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Pascal Yasoo

@pascalyasoo

Project & operations professional with 16+ years’ experience across project delivery, client management, operations and team leadership.

United Arab Emirates

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What I'm looking for

I’m looking for a role where I can use my experience in project management, operations and client management while continuing to grow professionally. I enjoy taking ownership, solving problems and working with teams across different markets. I’m particularly interested in project management, operations, client services and account management roles.

I’ve spent the last 16+ years working in MICE, events and project operations, managing everything from smaller executive programmes to large international projects with 1,000+ participants. My work involves managing multiple projects at the same time, coordinating teams and suppliers, working directly with clients, managing budgets and timelines, and solving the inevitable last-minute problems that come with complex projects.

I’m currently based in Dubai and looking to expand into remote opportunities in project management, operations, client services and account management. I’ve also been developing my skills in data analytics, Power BI and project management, and I’m currently working towards my PMP certification.

I’m comfortable working independently, dealing with people across different countries and time zones, and taking ownership of a project from start to finish. I speak English and French fluently.

Experience

Work history, roles, and key accomplishments

Current

Manager – MICE & Cruises

Current

Destination Arabia Tourism LLC

Nov 2021 - Present (4 years 10 months)

Lead complex projects and client programmes across the UAE and GCC from initial brief and planning through delivery and closeout. Manage multiple projects simultaneously, lead a team of Project Managers and work directly with international clients. Responsible for budgets, timelines, suppliers, stakeholder coordination, proposals, commercial negotiations, delivery and resolving operational issues.

Client Management Project Management Budget Management Vendor Management Team Leadership Operations Management Stakeholder Management Negotiation

MICE & Groups Manager

Travco LLC

Jan 2018 - Oct 2021 (3 years 9 months)

Managed an AED20M+ annual portfolio of corporate events and international programmes across Europe, CIS, Israel and GCC markets. Led a team of 6 Project Managers and Executives while overseeing multiple projects simultaneously. Managed client relationships, budgets, forecasting, suppliers, proposals, commercial negotiations and operational delivery from initial brief through completion.

Client Management Project Management Budget Management Vendor Management Team Leadership Operations Management Account Management Third Party Vendor Management Business Development

MICE Supervisor

SNTTA Emir Tours LLC

May 2011 - Dec 2017 (6 years 7 months)

Managed international group and event programmes from initial enquiry and proposal through planning and operational delivery. Supervised a team of 2 MICE Executives, coordinated clients, hotels, venues and suppliers, prepared quotations and operational plans, negotiated rates and services, conducted site inspections and managed timelines, on-site requirements and last-minute changes.

Project Planning Operations Management Negotiation Customer Service Client Management Vendor Management Team Leadership Contract Negotiation

Sales Executive

Vertical World Ltd

May 2010 - Apr 2011 (11 months)

Managed sales activities and client relationships, identifying new business opportunities while supporting and developing existing accounts. Worked directly with customers to understand their requirements, prepare proposals and recommend appropriate solutions. Supported the sales process from initial contact through follow-up while building and maintaining long-term client relationships.

Sales Business Development Account Management Sales And Client Relationship Management Negotiation Customer Service

Groups & Incentives Coordinator

Solis 360

Oct 2008 - Apr 2010 (1 year 6 months)

Coordinated group and incentive programmes, managing client requirements, quotations, suppliers and operational arrangements. Supported projects from initial enquiry and planning through delivery, coordinating with clients and service providers to ensure accommodation, transportation, activities, timelines and other programme requirements were properly organized and delivered.

Project Coordination Operations Client Management Vendor Management Customer Service Event Management