RVRon Vinke
@ronvinke
Senior customer success and technical support leader specializing in Microsoft SaaS and Azure operations.
PolandWhat I'm looking for
I am a native Dutch customer service and technical support specialist with broad experience across IT support, ERP systems, order management, and daily client communication. I excel at resolving customer issues with empathy and accuracy while working in SaaS and digital support environments.
In senior and hands-on roles I supported authentication, access, Microsoft SaaS tools, Azure backup and recovery, and AAD user configuration, while managing ticket queues and documentation. I coordinated onboarding/offboarding workflows and performed recovery calls for international customers in Dutch and English.
I have led teams as a Technical Team Lead and Operations Manager, improving workflows, RCA processes, and performance reporting. I designed escalation and RCA models that reduced incident handling times by more than twenty percent and improved knowledge-base and documentation to reduce repeated incidents.
I bring strengths in stakeholder communication, process optimization, and coaching, and I seek roles where I can combine hands-on technical support with team leadership to drive reliable service delivery and continuous improvement.
Experience
Work history, roles, and key accomplishments
Operations Manager
LTIMindtree
May 2023 - Oct 2024 (1 year 5 months)
Oversaw Microsoft Cloud service delivery for EMEA, managed escalations and KPIs, improved workflow documentation and knowledge base content to reduce repeat incidents.
Senior Operations Manager
LTIMindtree
Jan 2023 - Oct 2024 (1 year 9 months)
Delivered hands-on SaaS and support operations, resolving authentication and provisioning issues while managing team rosters, dashboards, and quarterly performance planning to improve customer satisfaction.
Technical Team Lead
LTIMindtree
Oct 2022 - May 2023 (7 months)
Led a technical team for Azure backup and recovery, developed internal training, coordinated RCAs and critical incident escalations, and improved issue classification and communication.
Service Desk Team Lead
Wipro
Mar 2022 - Oct 2022 (7 months)
Managed EMEA support operations, ensuring SLA compliance through shift planning and quality reviews, promoting process ownership and team performance improvements.
Shift Lead
Wipro
Aug 2021 - Mar 2022 (7 months)
Supervised support shifts and coordinated escalations to maintain service stability during workload and staffing changes, and assisted with Visma transition onboarding.
Team Coordinator
Atos Polska
Jan 2017 - Aug 2020 (3 years 7 months)
Coordinated global service desk L1 operations, supported incident management and service improvement projects, and completed leadership training to support team delivery.
Senior Process Executive
Cognizant
Jan 2020 - Jun 2020 (5 months)
Delivered IT process and workflow support for enterprise clients, ensuring timely and compliant service delivery during a vendor transition and project closures.
Customer Support Specialist
Visma
Provided customer and technical support for Visma accounting software, resolving login, sync, and bookkeeping workflow issues while documenting cases and escalating product defects.
Education
Degrees, certifications, and relevant coursework
Ron hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
Job categories
Skills
Interested in hiring Ron?
You can contact Ron and 90k+ other talented remote workers on Himalayas.
Message RonFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
