Emmanuella Doe
@emmanuelladoe
Independent management graduate with proven sales and customer service skills.
What I'm looking for
I am an independent and self-motivated management graduate with over three years of experience in sales and customer service. My background includes a Bachelor of Business Administration in Human Resource Management and a diploma in secretaryship and management. I pride myself on being a reliable and hardworking team player, adaptable to challenging situations.
Throughout my career, I have developed strong relationships with clients, consistently exceeding sales goals by 20%. My experience as an administrator at Great Daylight School has honed my organizational skills, allowing me to manage personnel records and oversee procurement effectively. I have also worked as a telesales agent, where I provided superior customer service and maintained a 99% accurate product knowledge in a high-volume retail environment.
Experience
Work history, roles, and key accomplishments
Administrator
Great Daylight School
Jan 2024 - Present (1 year 6 months)
Responsible for welcoming and receiving parents and visitors, handling finances, and overseeing procurement. Ensured the smooth function of the school's administration and managed personnel records.
Telesales Agent
Concept Make It Happen
Nov 2022 - Jun 2023 (7 months)
Provided superior services to customers by quickly and courteously responding to requests, inquiries, suggestions, and concerns. Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Teacher
Pentland Hills School
Jan 2020 - Sep 2022 (2 years 8 months)
Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results. Evaluated and revised lesson plans and course content to achieve student-centered learning.
National Service Personnel
National Association of Local Authorities, Ghana
Sep 2018 - Aug 2019 (11 months)
Carried out day-to-day duties accurately and efficiently, demonstrating respect, friendliness, and willingness to help. Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
Intern
Blue Valley Medical Specialist Center
Jan 2018 - Present (7 years 6 months)
Served visitors by greeting, welcoming, and directing them appropriately, and notified company personnel of visitors' arrival. Operated telecommunication systems and supported continuity among work teams by documenting actions and irregularities.
Sales Executive
Cidan Capital MFL
Jan 2014 - Jan 2016 (2 years)
Provided friendly and welcoming service while maintaining accurate records and performing duties in accordance with applicable standards. Used coordination and planning skills to achieve results according to schedule and exceeded sales goals by more than 15% every quarter.
Education
Degrees, certifications, and relevant coursework
Jayee University College
Bachelor of Business Administration, Human Resource Management
Activities and societies: Class Representative
Focused on Human Resource Management, gaining expertise in organizational behavior, talent acquisition, and employee relations. Developed a strong understanding of business administration principles and their application in human resource contexts.
Jayee University College
Diploma, Secretaryship and Management
Completed a Diploma in Secretaryship and Management, acquiring skills in administrative support, office management, and organizational procedures. Gained practical knowledge in secretarial duties and management principles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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