At Vodafone UK, I resolved complex billing and technical issues for UK customers and handled account management. I achieved Top Performer for 3 consecutive months.
At Atlas Fintech, I managed customer retention by resolving concerns and preventing cancellations, and provided email and chat support in a fintech environment.
At CallPro Usa Call Center, I conducted outbound calls to generate and qualify leads, handled objections, and maintained detailed CRM records. I also completed a 6-month Data Analysis Diploma, using Excel and Power BI for data cleaning, analysis, and visualization.
