Aamina Nizar

Support day-to-day administration for an Australian service business, handling email and customer-service follow-ups, coordinating rosters and workforce scheduling, maintaining system records, and supporting QuickBooks invoicing and billing administration.

Managed calendars, appointments, and front-desk activities, handled inbound calls and emails, maintained customer records and documentation using Excel, and provided general administrative and coordination support.

Handled customer enquiries via email, WhatsApp, and phone, managed Chope bookings and reservations, provided personalised lifestyle support, and prepared Excel-based daily operational reports.

Worked as a Sales Transfer Agent supporting a US-based health insurance company, handling customer interactions professionally and accurately, and using DialedIn and Slack for communication and operational coordination.

Handled customer enquiries and complaints with professionalism and empathy, proactively addressed concerns, coordinated with internal teams, and maintained service standards using CRM systems.

Provided inbound international customer support, handled customer concerns, maintained service standards, supported customer retention, and maintained accurate customer records and reports using CRM systems.

Delivered lessons, supported students, and maintained classroom administration.

Delivered lessons and supported student learning and classroom activities.

Delivered lessons and supported students in a structured classroom environment.

Pursuing an International Diploma in Business Administration, commencing July 2026.

Completed the Association of Accounting Technicians (AAT) qualification in 2017.