At Union Bank, I onboarded and trained customers on digital banking, guiding them through account setup, mobile and online registration, and self-service features.
I investigated account discrepancies and payment disputes, escalated issues when needed, and worked with internal teams on system-related concerns. I also reported recurring customer feedback to help improve product performance and user experience.
At First Bank, I supported customers with account management and electronic banking through inbound and outbound communications. I assisted with onboarding and account maintenance, and identified cross-selling and upselling opportunities to support retention and business growth.
