At HSBC Bank, I handle inbound customer calls and support customers with accounts, cards, loans, and digital banking. I also assist with online banking and transaction issues.
I resolve customer complaints with a focus on first call resolution and customer satisfaction, while following KYC procedures and data protection requirements.
At Banque du Caire, I handled customer inquiries and complaints, made outbound calls to convert leads, and worked toward sales and performance targets.
At Lohanz Industries, I calculated material cost per unit and maintained inventory records. I studied at the Faculty of Commerce (English Section) at Sadat University and hold an ICDL Certification from Arab Academy for Science, Technology.
