Mohamed Faid
@mohamedfaid
IT technician with strong problem-solving and organizational skills.
AustriaWhat I'm looking for
As an IT technician with experience in diagnosing and resolving hardware and software issues, I have honed my skills in providing first-level support and ensuring seamless operations for various devices. My tenure at ACP IT Solutions GmbH has equipped me with the ability to document service delivery effectively and maintain high standards of customer satisfaction.
In addition to my technical expertise, I have a background in human resources and logistics, having worked as a dispatcher and personnel manager. This diverse experience has enhanced my organizational and communication skills, allowing me to thrive in team-oriented environments. I am passionate about leveraging my technical knowledge and interpersonal abilities to contribute positively to any organization.
Experience
Work history, roles, and key accomplishments
IT Technician
ACP IT Solutions GmbH
May 2022 - Jul 2024 (2 years 2 months)
Responsible for diagnosing and resolving hardware and software issues for PCs, notebooks, thin clients, and mobile devices. Documented service performance.
Dispatcher
Ran-Logistics GmbH
May 2021 - Jul 2021 (2 months)
Managed all drivers within the company, ensuring efficient operations and communication.
HR Manager
Senavo GmbH
Jan 2021 - Mar 2021 (2 months)
Handled human resources tasks including time tracking, conducting interviews, and managing employee registrations and deregistrations.
Civil Service
Caritas - Rubert Mayer Haus
Apr 2020 - Jan 2021 (9 months)
Assisted in kitchen operations, food distribution, and provided administrative support and errands.
Intern
Kapsch BusinessCom
Oct 2018 - Oct 2018 (0 months)
Participated in PC rollout for ACOOR Hotels, focusing on pre-installation tasks and first-level support.
Intern
Gas Connect Austria
Mar 2018 - Mar 2018 (0 months)
Gained experience in IT field support, addressing technical challenges and providing assistance.
Intern
OMV
Feb 2018 - Feb 2018 (-1 years 11 months)
Provided IT field support, assisting with technical issues and user support.
Education
Degrees, certifications, and relevant coursework
Kapsch Partner Solutions GmbH
Modular Vocational Training, Mechatronics/IT System Technology
2016 - 2020
Completed a vocational training program in Mechatronics and Office/IT System Technology, gaining practical skills in both fields.
Berufsschule für Maschinen-, Fertigungstechnick und Elektronik
Vocational Training, Mechatronics/IT System Technology
2017 - 2019
Studied Mechatronics and IT System Technology, focusing on practical and theoretical aspects of the field.
HTL Ettenreichgasse
Higher Technical School, Electrical Engineering
2013 - 2014
Pursued studies in Electrical Engineering, gaining foundational knowledge in electrical systems and technologies.
HTL Mödling
Higher Technical School, Vehicle Technology
2012 - 2013
Studied Vehicle Technology, focusing on the design and maintenance of automotive systems.
EMS (Europäische-Mittel-Schule)
Secondary School, General Education
2008 - 2012
Completed general education with a focus on languages and technical subjects.
Reformpädagogische Volksschule
Primary School, Primary Education
2004 - 2008
Attended primary school, focusing on foundational education and social skills.
Tech stack
Software and tools used professionally
Availability
Location
AustriaAuthorized to work in
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