MF
Open to opportunities

Mohamed Faid

@mohamedfaid

IT technician with strong problem-solving and organizational skills.

Austria

What I'm looking for

I seek a role that values teamwork and offers opportunities for growth.

As an IT technician with experience in diagnosing and resolving hardware and software issues, I have honed my skills in providing first-level support and ensuring seamless operations for various devices. My tenure at ACP IT Solutions GmbH has equipped me with the ability to document service delivery effectively and maintain high standards of customer satisfaction.

In addition to my technical expertise, I have a background in human resources and logistics, having worked as a dispatcher and personnel manager. This diverse experience has enhanced my organizational and communication skills, allowing me to thrive in team-oriented environments. I am passionate about leveraging my technical knowledge and interpersonal abilities to contribute positively to any organization.

Experience

Work history, roles, and key accomplishments

AG
Current

IT Technician

ACP IT Solutions GmbH

May 2022 - Jul 2024 (2 years 2 months)

Responsible for diagnosing and resolving hardware and software issues for PCs, notebooks, thin clients, and mobile devices. Documented service performance.

Education

Degrees, certifications, and relevant coursework

KG

Kapsch Partner Solutions GmbH

Modular Vocational Training, Mechatronics/IT System Technology

2016 - 2020

Completed a vocational training program in Mechatronics and Office/IT System Technology, gaining practical skills in both fields.

BE

Berufsschule für Maschinen-, Fertigungstechnick und Elektronik

Vocational Training, Mechatronics/IT System Technology

2017 - 2019

Studied Mechatronics and IT System Technology, focusing on practical and theoretical aspects of the field.

HE

HTL Ettenreichgasse

Higher Technical School, Electrical Engineering

2013 - 2014

Pursued studies in Electrical Engineering, gaining foundational knowledge in electrical systems and technologies.

HM

HTL Mödling

Higher Technical School, Vehicle Technology

2012 - 2013

Studied Vehicle Technology, focusing on the design and maintenance of automotive systems.

E(

EMS (Europäische-Mittel-Schule)

Secondary School, General Education

2008 - 2012

Completed general education with a focus on languages and technical subjects.

RV

Reformpädagogische Volksschule

Primary School, Primary Education

2004 - 2008

Attended primary school, focusing on foundational education and social skills.

Tech stack

Software and tools used professionally

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Mohamed Faid - IT Technician - ACP IT Solutions GmbH | Himalayas