Open to opportunities

Thomas Kurz

@thomaskurz

I improve IT support, data quality, and operational processes across customer, regulatory, and public-service environments.

Austria

Message

What I'm looking for

I'm looking for a cross-functional role where I can improve support, data quality, and operational processes while coordinating stakeholders and delivering reliable service.

I've improved support, data, and administrative operations across State of Styria, Saubermacher Dienstleistungs AG, Cervo Media GmbH, Environment Agency Austria, and WKO Inhouse GmbH.

At Cervo Media, I led international support operations, managed escalations, and connected customers, support, and software development. I used data to identify recurring issues, strengthen documentation, and standardise workflows.

In regulatory, customer operations, and public administration environments, I've validated business-critical data, maintained contracts and master data, processed cases, and translated technical and regulatory requirements into clear guidance. My work combines service-oriented communication with structured troubleshooting, data quality, and compliance.

With more than 20 years of cross-functional experience, I bring practical IT understanding, reliable operational coordination, and a focus on making processes clearer and more effective.

Experience

Work history, roles, and key accomplishments

IT Service & Support Professional

State of Styria – District Authority Graz-Umgebung

Jul 2025 - Jul 2026 (1 year)

Handled citizen enquiries across in-person, phone and written channels while ensuring service-oriented and legally compliant case processing. Reviewed statutory requirements, performed structured register checks and documented cases in public-sector specialist applications.

Citizen Services Case Processing Public Administration Documentation Stakeholder Coordination