Mahrukh Gul
@mahrukhgul
I resolve Windows and Microsoft 365 support issues for end users.
AustriaWhat I'm looking for
I'm currently delivering 1st Level IT Support at Core IT Ventures, resolving end-user incidents and service requests across Windows and Microsoft 365 environments within SLA targets.
I've supported Outlook, Teams, OneDrive, and SharePoint; managed Active Directory accounts, permissions, and password resets; and troubleshot VPN, email, software, device, and endpoint issues. I also work with Intune-managed devices, maintain knowledge-base documentation, and collaborate with 2nd Level teams on complex incidents.
Previously at 2B Visions, I installed and configured Windows workstations, hardware, and business applications while providing first-line remote support and workplace setup. I'm motivated to grow into 2nd Level Support and IT infrastructure roles.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Core IT Ventures
Jul 2025 - Present (1 year 1 month)
Delivered 1st Level IT Support for end users in Windows and Microsoft 365 environments. Logged, categorized, and resolved incidents and service requests within SLA targets.
Education
Degrees, certifications, and relevant coursework
Professional Certificate, Information Technology
Completed the Google IT Support Professional Certificate, covering IT support fundamentals, troubleshooting, and customer service.
Tech stack
Software and tools used professionally
Availability
Location
AustriaAuthorized to work in
Job categories
Skills
Interested in hiring Mahrukh?
You can contact Mahrukh and 90k+ other talented remote workers on Himalayas.
Message MahrukhGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
