Abdallah Usman
@abdallahusman
IT support professional seeking Austria roles; built a Python tool analyzing over 40,000 tweets.
AustriaWhat I'm looking for
I built a Python tool to collect and analyze over 40,000 tweets as a Research Assistant (IT&Usability), producing sentiment statistics and graphs. I also evaluated the Nusuk Hajj platform’s usability and recommended improvements.
As an IT Engineer, I maintained key modules of the Mashaeer Metro employment portal and connected systems. I diagnosed technical issues, supported workflow automation, and documented platform performance and cybersecurity compliance.
On a project-based contract as Product Manager, I managed day-to-day operations of the Moraqib monitoring application used to supervise pilgrim movement. I coordinated testing and feedback, and wrote user manuals and operational documentation.
Experience
Work history, roles, and key accomplishments
Platform Team Leader
Metro Operations
Led a platform team in safe and efficient metro operations, coordinating with station management, security, and emergency services. Trained staff in procedures, systems, and equipment, and handled incidents.
Product Manager
Moraqib
Managed day-to-day operations of the Moraqib monitoring application used to supervise pilgrim movement. Coordinated testing cycles, collected feedback from field teams, and communicated issues to developers.
Platform Agent
Metro Operations
Operated platform doors (PSD/PED) and coordinated with station control and train operators for safe departures. Monitored crowd density and intervened early to prevent safety risks.
Ramp Agent
Metro Operations
Directed passenger flow in high-density areas and applied safety procedures together with platform and security teams.
IT Engineer
Mashaeer Metro
Maintained and supported key modules of the Mashaeer Metro employment portal and its connected systems. Diagnosed and resolved technical issues to keep systems stable, secure, and available.
Research Assistant
IT & Usability
Carried out a usability evaluation of the Nusuk Hajj platform and recommended improvements. Built a Python tool to collect and analyse over 40,000 tweets, producing sentiment statistics and graphs.
Education
Degrees, certifications, and relevant coursework
University of Klagenfurt
Master of Science, Information Management
Currently pursuing a Master's degree in Information Management.
Availability
Location
AustriaAuthorized to work in
Salary expectations
Social media
Job categories
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