Mohamed Abosalem
@mohamedabosalem
I lead customer service and marketing teams, driving KPIs through coaching, HR operations, and sales-focused customer support.
What I'm looking for
I’m a results-driven, multilingual professional with international experience across customer service, team leadership, HR operations, and marketing. As a Team Manager & Marketing Specialist, I led teams of 13 and handled 1,300+ customer interactions monthly while consistently achieving KPIs and hitting sales targets twice within one month.
I’m known for improving performance through coaching and KPI monitoring, managing escalations to protect customer satisfaction, and strengthening internal communication through HR work like recruitment, onboarding, and accurate employee record management. I bring a target-driven, organized approach to resolving complaints, handling objections, and supporting marketing campaigns that increase engagement and revenue.
Experience
Work history, roles, and key accomplishments
HR Specialist
Wildberries
Supported recruitment and onboarding and managed HR operations, maintaining accurate employee records. Improved communication between staff and management to strengthen internal workflow and collaboration.
Team Manager & Marketing Specialist
Ozon
Led and managed a team of 13 employees, handling 1,300+ customer interactions monthly while driving operational goals. Achieved sales targets twice within one month and improved team performance through coaching, KPI monitoring, and resolution of customer escalations.
Education
Degrees, certifications, and relevant coursework
Dentistry Bachelor's Program (Russia)
Bachelor's Degree in Dentistry, Dentistry
Earned a Bachelor's degree in Dentistry in Russia.
Availability
Location
Authorized to work in
Job categories
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