Open to opportunities

Mohamed Abosalem

@mohamedabosalem

I lead customer service and marketing teams, driving KPIs through coaching, HR operations, and sales-focused customer support.

Russian Federation

Message

What I'm looking for

I’m looking for a role where I can lead a team, optimize customer service KPIs, support onboarding and HR operations, and grow revenue through structured upselling and targeted marketing—while maintaining strong customer satisfaction.

I’m a results-driven, multilingual professional with international experience across customer service, team leadership, HR operations, and marketing. As a Team Manager & Marketing Specialist, I led teams of 13 and handled 1,300+ customer interactions monthly while consistently achieving KPIs and hitting sales targets twice within one month.

I’m known for improving performance through coaching and KPI monitoring, managing escalations to protect customer satisfaction, and strengthening internal communication through HR work like recruitment, onboarding, and accurate employee record management. I bring a target-driven, organized approach to resolving complaints, handling objections, and supporting marketing campaigns that increase engagement and revenue.

Experience

Work history, roles, and key accomplishments

HR Specialist

Wildberries

Supported recruitment and onboarding and managed HR operations, maintaining accurate employee records. Improved communication between staff and management to strengthen internal workflow and collaboration.

HR Operations Recruitment support Onboarding Employee records management Data Entry Microsoft Excel CRM Systems

Team Manager & Marketing Specialist

Ozon

Led and managed a team of 13 employees, handling 1,300+ customer interactions monthly while driving operational goals. Achieved sales targets twice within one month and improved team performance through coaching, KPI monitoring, and resolution of customer escalations.

Customer Service Team Leadership KPIs Escalation Management CRM