I seek a growth-oriented, English-speaking role focused on customer support, strategic communication, and professional development within a collaborative team.
AKLooking for a job
Anna Kolesnikova
@annakolesnikova
Bilingual Customer Success Manager skilled in retention and complex issue resolution.
Russian FederationWhat I'm looking for
Bilingual Customer Success & Support Manager with experience managing B2B and B2C relationships in dynamic, high-stakes environments. Hands-on expertise in customer retention, complex issue resolution, and ensuring client satisfaction through strategic communication and problem-solving.
Skilled in phone and chat support, consultative communication, objection handling, conflict management, client negotiation, and navigating region-specific policies and compliance.
Seeking a role to further develop key strengths in a growth-oriented, English-speaking environment. My goal is to join a team that values strategic thinking and clear communication, where I can grow professionally while contributing to meaningful customer success.
Experience
Work history, roles, and key accomplishments
SKCustomer Retention Manager
Skyeng
Jan 2025 - Jun 2025 (5 months)
Implemented customer retention strategies based on feedback, managed customer loyalty and satisfaction, and handled complaints and refund escalations to improve retention outcomes.
EGEnsured service quality between hotels and suppliers, managed B2B and B2C reservations, maintained CRM records, and coordinated booking confirmations and special customer requests.
Education
Degrees, certifications, and relevant coursework
AC
Altai State Music College
Vocational Secondary, Choral Conducting
Completed vocational secondary education in choral conducting with focus on choral conductor and educator skills.
ECEF (Electronic Certificate)
EF SET Certificate, English Language
Grade: C1
Awarded EF SET Certificate demonstrating English proficiency at C1 level.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
Russian FederationAuthorized to work in
Salary expectations
60k-100k USD
Job categories
Customer CareCustomer Success ManagerCustomer Support ManagerAccount ManagerSales ManagerRetention SpecialistClient Relations AssociateClient Success ManagerCustomer Success SpecialistSr. Manager Of Customer SuccessCustomer Success ProfessionalCustomer Success DirectorCustomer Success LeadCustomer Success Renewals Manager
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