Mohale Kgothatso
@mohalekgothatso
I support client delivery, customer chat operations, and AI data workflows with quality-focused digital execution.
South AfricaWhat I'm looking for
I've supported high-volume customer chat operations for three years, providing fast, professional written support while managing multiple conversations and maintaining context.
In freelance AI data and annotation work, I complete data, transcription, annotation, and quality-focused tasks across remote digital platforms. I use AI and language technology tools to research, interpret, check outputs, and meet detailed project requirements.
My approach combines client communication, issue investigation, clear status updates, and ownership of priorities in fast-changing remote environments.
With an Electrical Infrastructure & Construction background, I bring technical troubleshooting and systems thinking to SaaS products, digital platforms, and AI-enabled workflows. I'm comfortable aligning my schedule with UK business hours and contributing remotely from South Africa.
Experience
Work history, roles, and key accomplishments
Customer Service Professional
Unknown
Customer-focused professional with 3 years of experience in online customer service and client communication, skilled in problem-solving and working independently with international clients.
Education
Degrees, certifications, and relevant coursework
Letaba TVET College
Certificate, Electrical Infrastructure & Construction
Completed a certificate in Electrical Infrastructure & Construction.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Social media
Job categories
Skills
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