Moeez Hamid
@moeezhamid
Dedicated customer service representative with over 10 years of experience.
What I'm looking for
I am a client-focused and results-driven professional with over 10 years of experience in customer service and entrepreneurship. My career has spanned various sectors, including vacation rentals, food stalls, web development, video editing, and live broadcasting. I pride myself on my ability to resolve customer complaints tactfully and provide quality service that exceeds expectations.
Throughout my career, I have successfully developed and implemented a company-wide diversity and inclusion program that significantly increased employee engagement and retention. I have also led a team of over 50 employees, driving sales revenue through strategic planning and execution of marketing campaigns. My strong analytical and problem-solving skills, combined with my proficiency in tools like MS Word, Excel, WordPress, and CanvaPro, enable me to thrive in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Proprietor
FM Traders
Jan 2022 - Dec 2024 (2 years 11 months)
Successfully launched a liquid detergent brand, overseeing all aspects from formulation and raw material sourcing to HR management. Grew brand awareness and sales, establishing a stable source of passive income.
Customer Service Supervisor
DADA Soap and Detergent PVT Ltd
Jan 2008 - Dec 2022 (14 years 11 months)
Collaborated with sales and marketing teams to enhance customer experience and streamline service processes. Efficiently processed payments and managed customer requests, while maintaining current knowledge of products and promotions.
Education
Degrees, certifications, and relevant coursework
ICS Canada
Diploma, Child Psychology
Completed a diploma program in Child Psychology through ICS Canada's online platform.
The OASYS School
High School Diploma, General Studies
Attended The OASYS School in Pakistan, completing the GCE British Council curriculum for high school.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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