Open to opportunities

Moeez Hamid

@moeezhamid

Message

Dedicated customer service representative with over 10 years of experience.

Canada

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a client-focused and results-driven professional with over 10 years of experience in customer service and entrepreneurship. My career has spanned various sectors, including vacation rentals, food stalls, web development, video editing, and live broadcasting. I pride myself on my ability to resolve customer complaints tactfully and provide quality service that exceeds expectations.

Throughout my career, I have successfully developed and implemented a company-wide diversity and inclusion program that significantly increased employee engagement and retention. I have also led a team of over 50 employees, driving sales revenue through strategic planning and execution of marketing campaigns. My strong analytical and problem-solving skills, combined with my proficiency in tools like MS Word, Excel, WordPress, and CanvaPro, enable me to thrive in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Proprietor

FM Traders

Jan 2022 - Dec 2024 (2 years 11 months)

Successfully launched a liquid detergent brand, overseeing all aspects from formulation and raw material sourcing to HR management. Grew brand awareness and sales, establishing a stable source of passive income.

Sourcing HR Management Sales Growth Brand Awareness Business Development Income Generation

Customer Service Supervisor

DADA Soap and Detergent PVT Ltd

Jan 2008 - Dec 2022 (14 years 11 months)

Collaborated with sales and marketing teams to enhance customer experience and streamline service processes. Efficiently processed payments and managed customer requests, while maintaining current knowledge of products and promotions.