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@mmmm

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Certified ServiceNow developer specializing in HAM/SAM, integrations, and automation.

United States

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What I'm looking for

I seek ServiceNow roles focused on HAM/SAM, integrations, automation, and CMDB governance within collaborative, ITIL-driven teams that value scalability and measurable operational improvements.

I am a Certified ServiceNow professional with five years of hands-on experience in development, configuration, administration, and implementation across ITSM, ITOM, ITBM, HRSD, ITAM (HAM Pro, SAM Pro), CMDB, and Service Portal.

I have led end-to-end implementations and delivered multiple third-party integrations, designing solution and technical architecture, development, testing, deployment, and post-go-live support while driving automation using Flow Designer and Workflow Editor.

At enterprise clients I implemented full HAM and SAM lifecycles, built custom license models, Publisher Packs, and integrations (JIRA, Webex, ERP/HR systems) that improved normalization accuracy and streamlined reconciliation and reporting.

I focus on delivering reliable, scalable ServiceNow solutions—building reports, dashboards, performance analytics, and documentation—while applying ITIL best practices and collaborating cross-functionally to increase operational efficiency and ROI.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Developer

Current

Starbucks

Mar 2024 - Present (2 years)

Designed and implemented ServiceNow HAM and SAM Pro solutions, integrations (JIRA, Webex, REST/SOAP) and automation flows that improved license reconciliation and CMDB accuracy by 15–20%. Led end-to-end implementations and delivered reporting, training, and post-go-live support.

SAM Flow Designer Reporting

ServiceNow Developer

Providence

Mar 2020 - Aug 2023 (3 years 5 months)

Implemented and maintained HAM/SAM configurations, CMDB, ITSM modules and SSO; executed data migrations and integrations (REST/SOAP, LDAP) to improve asset tracking, reconciliation and process automation.

SAM LDAP SSO Import Sets ITSM

Education

Degrees, certifications, and relevant coursework

Wilmington University

Master of Science, Information System Technology

Completed a master's degree focusing on information systems technology with applied coursework relevant to ServiceNow development and IT service management.