Open to opportunities

idrees maddy

@idreesmaddy

Message

Senior ServiceNow developer specializing in ITSM and ITAM implementations and integrations.

United States

Message

What I'm looking for

I seek roles building and optimizing ServiceNow platform solutions (ITSM/ITAM) with opportunities for integration work, automation, and cross-functional collaboration.

I am a Senior ServiceNow Developer with over 5 years of experience designing, developing, and implementing scalable ServiceNow solutions across ITSM and ITAM modules. I focus on platform development, automation, and improving user experience to drive operational efficiency.

My technical expertise includes business rules, client scripts, Script Includes, Flow Designer, REST/SOAP integrations, MID Server, and CMDB architecture. I have delivered end-to-end implementations, led requirements sessions, supported platform upgrades, and improved CMDB data accuracy for mid-market clients.

I work effectively in Agile teams and with remote cross-functional stakeholders, emphasizing maintainable solutions, release management, and operational support. I hold ServiceNow CSA and CAD certifications and a master's degree in computer science.

Experience

Work history, roles, and key accomplishments

Current

Senior ServiceNow Developer

Current

Experience L Inc.

Jan 2022 - Present (4 years 2 months)

Delivered end-to-end ITSM and ITAM (HAM/SAM) ServiceNow implementations, built REST/SOAP integrations, and improved CMDB accuracy to increase platform reliability and automation.

ServiceNow JavaScript REST APIs Flow Designer Discovery Script Includes Business Rules Agile

ServiceNow Developer

HaloKinetic

Jan 2020 - Jan 2022 (2 years)

Configured ITSM modules and ITAM components, developed business rules and client scripts, and supported CMDB normalization and data migration to improve incident and asset workflows.

ServiceNow Client Script Business Rules ITSM Data Migration Level 2 Support