Open to opportunities

Matthew Elaf

@matthewelaf

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Highly accomplished ServiceNow Developer with 8+ years of IT experience.

United States

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What I'm looking for

I am seeking a role that offers opportunities for growth, innovation, and collaboration in a dynamic team environment.

I am a highly accomplished and certified ServiceNow Developer with over 8 years of experience in the IT industry, including more than 7 years specializing in ServiceNow development. My expertise encompasses requirements gathering, implementation, debugging, and instance upgrades, with a deep knowledge of various ServiceNow modules such as ITSM, ITAM, SPM, ITOM, and HRSD. I am proficient in all phases of the software development life cycle (SDLC) and have experience with methodologies like Waterfall and Agile/Scrum.

Throughout my career, I have successfully led large-scale implementations of ServiceNow solutions, including CMDB, ITSM, and various management processes. My strong understanding of ITIL V4 processes, combined with excellent communication and documentation skills, allows me to effectively translate business requirements into technical documentation. I have a proven track record of optimizing software compliance and asset lifecycle management through the implementation of SAM and HAM processes.

Experience

Work history, roles, and key accomplishments

Current

Sr. ServiceNow Developer

Current

SUSE

Jan 2021 - Present (4 years 6 months)

Implemented ITOM capabilities, including Discovery and Service Mapping, to optimize infrastructure management and ensure accurate CMDB population. Configured Event Management, including Event Mapping Rules, Transform Rules, Alert Rules, and Incident Templates, to streamline incident detection and resolution. Led the implementation of CSM modules, including Case Management, Knowledge Management, an

ITOM Discovery Event Management CSM Case Management Knowledge Management Service Portal Flow Designer

ServiceNow Developer

DigitalOcean

Mar 2018 - Present (7 years 4 months)

Integrated external systems with ServiceNow ITSM using REST and SOAP APIs, ensuring seamless communication and real-time data synchronization. Configured automated incident routing and notifications to enhance response times and reduce manual intervention in ITSM processes. Deployed ITAM capabilities, including hardware and software asset management, to track asset lifecycles, improve compliance,

ServiceNow ITSM REST APIs Hardware And Software Asset Management Software Asset Management HR Services Knowledge Management

Jr. ServiceNow Developer

NIX United

Sep 2017 - Present (7 years 10 months)

Gathered functional requirements within ServiceNow and designed and implemented new functionality using Business Rules, UI Policies, and Access Lists. Created Service Catalog and Request Workflow Design and Configuration. Designed Content Management System and created various workflows for Incident Management, Change Management, Service Requests, and SLAs.