
mma jemeni
@mmajemeni
I streamline remote operations and resolve customer issues with empathy.
What I'm looking for
I've managed remote client communications, schedules, records, and customer issues across MANI, Sylva Cottage Confectionery, and Federal Neuro-Psychiatric Hospitals.
I combine psychology-informed empathy with HubSpot CRM, Zendesk, AI tools, and administrative workflows to keep operations organized, confidential, and responsive.
Experience
Work history, roles, and key accomplishments
Clinical & Administrative Intern
Federal Neuro-Psychiatric Hospital
Apr 2025 - Oct 2025 (6 months)
Managed strict scheduling, organized clinical patient files, and documented meticulous case notes during medical rounds. Coordinated and co-led educational workshops, managing administrative logistics, registrations, and materials preparation.
Clinical Support Assistant
Federal Neuro-Psychiatric Hospital
Jul 2024 - Sep 2024 (2 months)
Handled front-desk intake operations and conducted initial assessments for incoming clients. Ensured 100% compliance with data protection policies regarding sensitive client files and databases.
Remote Support & Administration Specialist
Mentally Aware Nigeria Initiative
Jul 2023 - Sep 2023 (2 months)
Managed a high-volume remote hotline, resolving client inquiries and providing empathetic, real-time customer care. Maintained accurate database records and communication logs using remote collaboration platforms.
Operations & Customer Service Lead
Sylva Cottage Confectionery
Jan 2013 - Jan 2023 (10 years)
Handled day-to-day administrative tasks, including inventory tracking, logistics coordination, and supply replenishment. Managed customer account records, processed daily sales transactions, and resolved order fulfillment discrepancies.
Administrative Teaching Assistant
Brainpoint Branded School
Oct 2021 - Oct 2022 (1 year)
Streamlined classroom logistics by organizing learning schedules and drafting presentations.
Education
Degrees, certifications, and relevant coursework
Godfrey Okoye University
Bachelor of Science, Psychology
Pursuing a Bachelor of Science in Psychology with an Industrial/Organizational focus, expected to complete in 2026.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Skills
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