Callista Otobo

I’m a proactive, organised, and tech-savvy Virtual Assistant with experience supporting executives, founders, and teams in remote environments. I combine accurate record-keeping, professional communication, and strong written English to deliver reliable outcomes with minimal supervision.

In my freelance virtual assistant work, I manage email correspondence and follow-ups, coordinate scheduling and appointment setting, and keep calendars organized with Google Calendar and Calendly. I maintain and update CRM records and contact databases with full accuracy, while also conducting outbound outreach via LinkedIn, Instagram, and email—following up until responses or bookings are secured. I also prepare activity reports, meeting notes, and clear summary documents, and I keep documentation structured across Google Drive and shared platforms.

As a Customer Experience and Communication Specialist for remote health and wellness e-commerce brands, I respond to inquiries across email, phone, and chat channels with empathy and solutions. I manage CRM-based customer records, build SOP libraries and response templates for consistent support, and track outstanding requests so nothing is left unanswered. I also handle escalations with full context and recommended next steps.

Earlier, as an Educator and Administrative Coordinator, I managed institutional records and correspondence for a student population of 100+ and coordinated complex timetables while communicating updates clearly to stakeholders. I also bring experience from a Laboratory Assistant internship at UBTH, where I handled confidential patient files and maintained accurate laboratory tracking systems with strict data security practices.