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Somtochi Maduka

@somtochimaduka

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Customer Support & Operations Professional | Administrative Specialist | Customer Success | Remote-Ready

Nigeria

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What I'm looking for

I’m looking for an administrative/front-office role where I can support clients, manage records and reports with accuracy, and keep operations running smoothly. I want a fast-paced team that values professionalism, confidentiality, and continuous improvement.

I am an Administrative and Customer Support Professional with experience in customer service, executive support, data management, and remote administrative operations. I’m skilled at managing client communications, maintaining organized records, preparing reports, and supporting business operations using Microsoft Office, Google Workspace, Excel, and AI productivity tools. A quick learner with strong organizational, communication, and problem-solving skills, committed to delivering exceptional customer experiences and helping remote teams operate efficiently.

Experience

Work history, roles, and key accomplishments

Current

Finance and Administrative Support

Current

Bluealmond Catering Services

Jan 2024 - Present (2 years 6 months)

Maintained financial records by tracking income and expenses and preparing reports to support business decisions. Organized business documentation and digital records while assisting with administrative coordination and communication.

Financial Record Organization Income And Expense Tracking Report Preparation Google Sheets Digital Records Administrative Coordination Digital Communication

Administrative Assistant

University Health Service, University of Ibadan

Jan 2025 - Dec 2025 (11 months)

Served as the first point of contact for staff, visitors, and external stakeholders, handling phone, email, and in-person enquiries. Maintained accurate office records and performed data entry, report preparation, and documentation to support daily office operations.

Customer Service Client Relations Administrative Support Data Entry Report Preparation Microsoft Office Scheduling coordination Email Communication CRM Systems

Office Assistant

International Vocational Centre

Feb 2018 - Sep 2019 (1 year 7 months)

Provided professional reception for visitors and directed enquiries to appropriate offices. Routed telephone calls and supported prospective students with accurate information while maintaining records and performing administrative data entry.

Reception Customer Service Data Entry Microsoft Office Office Supplies Monitoring Administrative Support

Treasurer

Faculty of Basic Medical Sciences, University of Nigeria, Ns

Managed financial records and supported accountability for student activities as Treasurer. Helped ensure administrative follow-through for student activity finances.

Financial Records Management Accountability Treasurer Duties

Secretary

NYSC Community Development Service

Supported community outreach and administrative coordination activities within the NYSC community development service. Contributed to organizational administrative processes for the group’s activities.

Administrative Coordination Community Outreach Administrative Support

Education

Degrees, certifications, and relevant coursework

University of Nigeria, Nsukka

Bachelor of Science (B.Sc), Physiology

2019 - 2024

Grade: Second Class Honours (Upper Division)

Earned a Bachelor of Science (B.Sc) in Physiology at the University of Nigeria, Nsukka (2019–2024). Graduated with Second Class Honours (Upper Division).