Mmabatho Silawu

I’m a sales-driven Customer Success professional with 3+ years’ experience guiding clients from first contact through onboarding, adoption, and long-term retention. I build trust through a consultative, empathetic approach and thrive in fast-paced, target-driven environments where ownership and follow-through drive results.

In my roles at AFDA Institution in Johannesburg, I’ve led high-volume outreach (100+ leads and inquiries managed), maintained CRM databases of 100+ accounts, and tracked progress against onboarding benchmarks. I’ve negotiated and closed contracts with 10+ clients and delivered a 20% increase in enrolments/conversions by managing the full engagement cycle from first contact through close.

I also focus heavily on data discipline and customer experience quality—processing and verifying 100+ documents per cycle with 99% accuracy, reducing processing errors by 95%, and improving reporting efficiency by 20%. My results include increasing customer/client satisfaction to 95% and improving retention by 5%, and I was nominated for Best Team Player (2025) for collaboration and reliability under pressure.