Looking for a job

Nosipho Madlala

@nosiphomadlala

Message

I am a Johannesburg based customer success manager who is passionate about helping people and tech.

South Africa

Message

What I'm looking for

I am actively seeking a dynamic customer success role that offers flexibility and part-time hours. My goal is to contribute to the customers' buying journey while also providing exceptional technical support. The ideal role would allow me to leverage my customer-centric mindset and technical acumen in a flexible, part-time capacity.

I am an experienced customer success manager in the Fintech Industry and have honed my skills in communicating effectively with customers, resolving issues efficiently, and building long-lasting relationships with clients. I am proud of my ability to handle a high volume of customer inquiries while maintaining a positive attitude and ensuring that each customer feels valued and heard.In addition to my customer service experience, I am also adept at utilizing various customer service tools and technologies, including CRM software, customer feedback platforms, and social media management tools.

Experience

Work history, roles, and key accomplishments

customer success manager

arcadia finance

Aug 2022 - Jul 2023 (11 months)

In my role as a Customer Success Manager, I excelled in managing inquiries, resolving technical issues, and guiding clients through loan applications. I fostered strong relationships, improved processes, and consistently exceeded response time targets, resulting in enhanced customer satisfaction.

Email Facebook Marketing CRM (Hubspot Salesforce)