Kim Gordon

I've managed global enterprise partnerships at Redeam, including GetYourGuide and Groupon, guiding onboarding, integrations, platform adoption, escalations, and long-term account health.

At Nivoda, I manage 100+ international B2B accounts in the diamond and jewelry sector. I own relationships from onboarding through retention and growth, handle Tier 2 and Tier 3 escalations, and identify upsell and cross-sell opportunities from customer needs, purchasing patterns, and platform engagement.

My work connects customer advocacy, technical support, and commercial partnership. I collaborate with Sales, Product, Engineering, Operations, Technology, Finance, and Support teams to improve SLAs, customer experience, fulfillment, and lifetime value.

I'm known for bringing a calm, empathetic, solution-focused approach to high-pressure customer challenges. I enjoy identifying risks early, turning feedback and usage trends into improvements, and helping customers get measurable value from the platforms they use.