Младен Милић

@mladen_milic

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Innovative Business Operations Specialist with expertise in digital strategy.

Serbia

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What I'm looking for

I seek a dynamic role that fosters growth, innovation, and impactful progress.

I am an innovative and strategic Business Operations Specialist with a Bachelor of Arts in Political Science from Belgrade University. My professional journey has been marked by excellence in digital strategy, international diplomacy, and high-level negotiations. I have a proven track record of leveraging advanced AI tools and modern methodologies to drive revenue growth and streamline operations.

In my role as a Business Operations Specialist at a top Canadian company, I developed and maintained strategic client relationships, generating substantial revenue while implementing advanced AI and digital strategies to optimize operations. My experience also includes providing exceptional customer support and crafting persuasive content as a copywriter in the IT sector. I am passionate about fostering international partnerships and have actively participated in various diplomatic forums.

Experience

Work history, roles, and key accomplishments

Business Operations Specialist

Top Canadian Company

Apr 2023 - Nov 2024 (1 year 7 months)

As a Business Operations Specialist, I developed strategic client relationships and implemented AI-driven digital strategies to optimize operations. I authored reports for key decisions, assisted the CEO with communications, and led initiatives in sales and client retention, enhancing overall operational efficiency.

Client Relationship Management Digital Strategy Project Management SEO Optimization Competitor Analysis

Customer Success Specialist

English-Speaking Serbian Company

Feb 2021 - Apr 2023 (2 years 2 months)

In my role as a Customer Success Specialist, I provided proactive and empathetic customer support, ensuring high levels of satisfaction and fostering strong client relationships.

Customer Support Client Relationship Management Empathy Problem Solving Communication

Copywriter

Serbian IT Company

Jan 2018 - Feb 2021 (3 years 1 month)

As a Copywriter, I crafted persuasive content that enhanced brand messaging and supported marketing campaigns, contributing to the overall success of the company's communication strategies.

Copywriting Content Creation Messaging Strategy Marketing Campaigns

Education

Degrees, certifications, and relevant coursework

Belgrade University

Bachelor of Arts, Political Science

2019 - 2024

Activities and societies: Elected President of the Student Council (2016 – 2018) at the national level. Participated in Global Diplomacy (2022) and Belgrade International Model United Nations (2023).

Bachelor of Arts in Political Science with a focus on digital strategy, international diplomacy, and high-level negotiations. Developed skills in geopolitical analysis and client relationship management.

Secondary School Petar II Petrović Njegoš

Diploma, General Studies

2015 - 2019

Activities and societies: 1st Place in Informatics & Physics (2017); 2nd Place in Mathematics (2017). Elected President of the Student Council (2016 – 2018).

General Gymnasium Diploma with outstanding academic performance. Achieved top placements in national/regional competitions in Informatics, Physics, and Mathematics.