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Milos IgnjatovicMI
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Milos Ignjatovic

@elian-milosh

Economist and digital operations specialist driving online sales, automation, and client-focused growth.

Serbia
Message

What I'm looking for

I seek a remote or local role where I can apply digital operations, sales strategy, and AI-driven process improvements to grow online revenue and improve customer experience.

I am an economist with hands-on experience in digital operations, online business support, sales management, and client relations, blending traditional business principles with modern digital tools and AI to drive measurable revenue growth.

I have conducted market research and data analysis to inform sales strategy, managed key client accounts, implemented administrative systems, and used AI tools and automation to improve efficiency — consistently meeting targets and supporting remote and international collaboration.

Experience

Work history, roles, and key accomplishments

AL

Customer Support Agent

Ask Young Lawyers

Jan 2011 - Dec 2012 (1 year 11 months)

Provided telephone and email technical and customer support, resolving issues and improving satisfaction and retention by analyzing feedback and optimizing processes. Collected call metrics to refine support quality and sales guidance.

Education

Degrees, certifications, and relevant coursework

University of Belgrade, Faculty of Economics logoUE

University of Belgrade, Faculty of Economics

Economist, Economics

2008 - 2012

Activities and societies: Seminars and training in online business, AI business assistance, e-trading and earnings; participation in projects such as Ask Young Lawyers (2011/12) and youth legal aid club establishment.

Completed undergraduate studies in economics with focus on business administration and data analysis between 2008 and 2012.

Tech stack

Software and tools used professionally

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Milos Ignjatovic - Customer Support Agent - Ask Young Lawyers | Himalayas