Open to opportunities

Milos Ignjatovic

@elian-milosh

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Economist and digital operations specialist driving online sales, automation, and client-focused growth.

Serbia

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What I'm looking for

I seek a remote or local role where I can apply digital operations, sales strategy, and AI-driven process improvements to grow online revenue and improve customer experience.

I am an economist with hands-on experience in digital operations, online business support, sales management, and client relations, blending traditional business principles with modern digital tools and AI to drive measurable revenue growth.

I have conducted market research and data analysis to inform sales strategy, managed key client accounts, implemented administrative systems, and used AI tools and automation to improve efficiency — consistently meeting targets and supporting remote and international collaboration.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

Ask Young Lawyers

Jan 2011 - Dec 2012 (1 year 11 months)

Provided telephone and email technical and customer support, resolving issues and improving satisfaction and retention by analyzing feedback and optimizing processes. Collected call metrics to refine support quality and sales guidance.

Customer Support Call Center Technical Support Performance Metrics Troubleshooting

Freelance E-commerce Consultant

Freelancer Jobs

Advised clients on online business operations and e-commerce growth, implementing digital tools and AI to improve productivity and increase online sales activity. Performed market analysis to optimize product offerings.

E Commerce)Online Business Support AI Tools Market Analysis Marketing Optimization Digital Operations Canva

Sales Manager

SinProject DOO

Developed and executed sales strategies that increased market share and revenue through market research and key account management. Supervised sales activities and maintained long-term client relationships to ensure target achievement.

Sales Strategy Account Management Market Research Client Relations Revenue Growth Sales Forecasting Negotiation Team Coordination

Digital Operations Specialist

InterProspekt DOO

Managed and updated company databases and documentation, improving data accuracy and streamlining administrative procedures. Coordinated with colleagues and clients to support deadlines and produced internal reports to inform management decisions.

Data Entry Administrative Support Database Management Reporting Process Improvement Documentation Microsoft Office Attention To Detail

Education

Degrees, certifications, and relevant coursework

University of Belgrade, Faculty of Economics

Economist, Economics

2008 - 2012

Activities and societies: Seminars and training in online business, AI business assistance, e-trading and earnings; participation in projects such as Ask Young Lawyers (2011/12) and youth legal aid club establishment.

Completed undergraduate studies in economics with focus on business administration and data analysis between 2008 and 2012.