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Milos Ignjatovic

@elian-milosh

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Economist | Digital Operations & Business Support | E-commerce, Sales Support, Research & AI Tools

Serbia

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What I'm looking for

I am seeking a remote role combining IT, digital operations, business administration, and project coordination. I have experience in technical and business support, e-commerce, client relations, and digital projects. I enjoy solving problems, improving workflows, and using technology and AI tools to deliver practical results.

I am an economist with hands-on experience in administration, sales operations, client relations, and digital business support.

My experience includes market research, lead generation, e-commerce operations, website management, and coordinating business activities. I also work with WordPress, online stores, and AI-powered tools to streamline research, content preparation, and everyday workflows.

I combine a business-oriented mindset with practical digital skills, attention to detail, and independent problem-solving. I am particularly interested in remote opportunities involving operations, virtual assistance, sales support, e-commerce, and AI-assisted business processes.

Experience

Work history, roles, and key accomplishments

Current

Digital Operations&Web Specialist

Current

AriaPolarix Labs

Apr 2026 - Present (6 months)

Managing digital projects involving websites, e-commerce, business operations, and AI-assisted workflows. Coordinating project development, technical setup, hosting, and deployment. Working with digital tools to improve processes, solve technical issues, and deliver practical solutions for different business needs.

AI Tools E commerce Development E Commerce Operations Project Coordination Technical Troubleshooting Digital Operations Digital Optimization

Customer Support Agent

Ask Young Lawyers

Jan 2011 - Dec 2012 (1 year 11 months)

Provided telephone and email technical and customer support, resolving issues and improving satisfaction and retention by analyzing feedback and optimizing processes. Collected call metrics to refine support quality and sales guidance.

Customer Support Call Center Technical Support Performance Metrics Troubleshooting

Digital Operations Specialist

InterProspekt DOO

Managed and updated company databases and documentation, improving data accuracy and streamlining administrative procedures. Coordinated with colleagues and clients to support deadlines and produced internal reports to inform management decisions.

Data Entry Administrative Support Database Management Reporting Process Improvement Documentation Microsoft Office Attention To Detail

Freelance E-commerce Consultant

Freelancer Jobs

Advised clients on online business operations and e-commerce growth, implementing digital tools and AI to improve productivity and increase online sales activity. Performed market analysis to optimize product offerings.

Online Business Support AI Tools Market Analysis Marketing Optimization Digital Operations Canva Ecommerce

Sales Manager

SinProject DOO

Developed and executed sales strategies that increased market share and revenue through market research and key account management. Supervised sales activities and maintained long-term client relationships to ensure target achievement.

Sales Strategy Account Management Market Research Client Relations Revenue Growth Sales Forecasting Negotiation Team Coordination

Education

Degrees, certifications, and relevant coursework

University of Belgrade, Faculty of Economics

Economist, Economics

2008 - 2012

Grade: N/A

Activities and societies: Participated in the Ask Young Lawyers project (2011–2012) and contributed to a youth legal assistance initiative.

Graduated in Economics from the University of Belgrade, Faculty of Economics (2008–2012), developing a foundation in business administration, economics, and analytical thinking.