I’m looking for remote roles where I can own and improve operational workflows, customer experience, and internal communication. I do my best work turning messy processes into clear systems through documentation, QA, and cross-team execution
Dean R
@deanr
Operations-focused generalist with experience across customer operations, internal systems, and cross-team execution
What I'm looking for
I’m an operations and execution-focused professional who works best in environments where systems, people, and communication need to function reliably under change. Most of my experience comes from fast-moving teams where structure didn’t exist yet, and someone had to build it while keeping day-to-day work running.
I’ve worked across customer operations, internal operations, sales support, and marketing execution. That includes owning shared inboxes and calendars, coordinating work across teams, cleaning up workflows in tools like HubSpot and Monday.com, and acting as a communication bridge between technical, creative, and non-technical stakeholders.
I’m detail-oriented, calm under pressure, and comfortable taking ownership of processes that need to scale without becoming brittle. I’m especially strong in roles where clear communication, documentation, and operational follow-through directly impact customer experience and team effectiveness
Experience
Work history, roles, and key accomplishments
Operations & Customer Enablement Specialist
Robotics AI Club
Aug 2025 - Present (6 months)
Established customer operations, support, and communication foundations for an educational startup; managed all parent and school-facing support across email, chat, and phone and scaled operations to support 60+ active teaching groups.
Inside Sales & Client Success Specialist
STEAM Academy
Aug 2023 - Aug 2025 (2 years)
Drove operations, customer success, and growth during rapid scale; increased conversion from event attendance to registration from 10% to 50% and booked 40–60 discovery meetings per month with sub 5% no-show rate.
Customer Support & Quality Specialist
Foundever Canada
Nov 2019 - Aug 2023 (3 years 9 months)
Handled complex, high-volume customer cases (refunds, payroll, account issues) while maintaining high CSAT under strict SLAs; authored internal help center documentation and supported peer development.
Founder & Writer
Empathine.com
Jan 2018 - Present (8 years 1 month)
Research and publish long-form psychology and typology essays, build content architecture and publishing workflows, and maintain editorial standards and brand voice since 2018.
Education
Degrees, certifications, and relevant coursework
Dean hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
empathine.comPortfolio
empathine.comSalary expectations
Social media
Job categories
Skills
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