I’m looking for remote roles where I can own and improve operational workflows, customer experience, and internal communication. I do my best work turning messy processes into clear systems through documentation, QA, and cross-team execution
DRLooking for a job
Dean R
@deanr
Operations-focused generalist with a background in customer success, project management, and marketing operations.
SerbiaWhat I'm looking for
I’m an operations and execution focused professional who works best in the realms of systems, people, and communication. Most of my experience comes from fast-moving, small teams where structure did not exist yet and someone had to build it while keeping day-to-day work moving.
I’ve worked across customer success, internal operations, sales support, and marketing execution. That includes owning inboxes and calendars, coordinating projects across teams, cleaning up workflows in tools like HubSpot and Monday.com, and acting as a communication bridge between technical, creative, and non-technical stakeholders.
Experience
Work history, roles, and key accomplishments
RC
Current
Operations & Communications Specialist
Robotics AI Club
Aug 2025 - Present (5 months)
Established operational and creative foundations, building Notion workspace, SOPs, and Google Drive architecture to standardize onboarding and class management; supported launch of programs in Ireland and the U.S. and maintained quality control across 50+ lesson plans and materials.
EX
Current
Partnerships Manager
EXOCLASS
Jan 2025 - Present (1 year)
Engaged and qualified inbound leads across EU and US educational institutions, structured CRM data and SOPs for lead handling, and initiated cold prospecting to expand target markets beyond initial scope.
EMCurrent
Founder & Writer
Empathine.com
Jan 2018 - Present (8 years)
Research and publish long-form psychology and typology essays, build content architecture and publishing workflows, and maintain editorial standards and brand voice since 2018.
SA
Inside Sales & Client Success
STEAM Academy
Aug 2023 - Dec 2024 (1 year 4 months)
Managed inbound/outbound leads and improved event-to-registration conversion from 10% to 50%, booked 40–60 meetings/month with <5% no-show rate, and resolved 90+ support tickets/day while supporting U.S. expansion efforts.
FC
Technical Support Representative
Foundever Canada
Feb 2022 - Aug 2023 (1 year 6 months)
Handled complex SaaS support for QuickBooks and TurboTax, maintained high CSAT under SLA constraints, authored help-center documentation, and escalated recurring issues for product improvement.
FM
Junior Online Marketing Manager
First Beat Media
Nov 2019 - Apr 2021 (1 year 5 months)
Managed PPC campaigns, analyzed CTR/VPC/CPA and optimized landing pages through creative iteration; produced visual ad content aligned to brand messaging for dating platforms.
Education
Degrees, certifications, and relevant coursework
Dean hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
SerbiaAuthorized to work in
Website
empathine.comPortfolio
empathine.comSalary expectations
30k-50k USD
Social media
Job categories
Skills
Process DesignSOP DevelopmentWorkflow Documentation ToolsOnboardingProject CoordinationNotionGoogle WorkspaceSlackHubSpotSalesforceZendeskMonday.ComLoomAI Tools (ChatGPTProofreadingEditingContent LocalizationEmail CommunicationTicket ProcessingEscalation ManagementUX WritingCanvaData HygieneProcess OptimizationGmailEmail MarketingEmail Support
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