Anja Aleksić

I’m a customer experience and operations professional with a background in team leadership, technical support, telecommunications, and digital communications. I’ve progressed from frontline customer support into leadership roles, gaining hands-on experience in team development, operational performance, quality assurance, process improvement, and cross-functional collaboration.

At Wolt, I lead and coach support teams, monitor operational KPIs, identify performance trends, support employee development, and coordinate day-to-day operations. I also document processes, communicate operational updates, handle escalations, and identify recurring issues and opportunities to improve workflows and service quality.

At Hyperoptic, I progressed from Technical Support to Social Media Support and then Customer Support Team Lead. My experience included troubleshooting internet connectivity and network-related issues, managing customer communications across public and private channels, coaching team members, monitoring service quality, addressing recurring issues, and collaborating with technical teams to improve customer experience and operational processes.

Earlier in my career, I gained experience in customer service for UK-based clients, administrative support, and SEO-focused content writing, including researching topics, creating and editing digital content, and adapting tone of voice for different audiences.

My strengths include problem-solving, communication, coaching, KPI analysis, documentation, process optimization, and organizing work in fast-paced environments. I’m comfortable working independently and collaboratively, learning new tools, and taking ownership of tasks from start to finish.

I’m interested in remote opportunities in Operations, Project Coordination, Customer Support Leadership, Customer Experience, Quality Assurance, Training, and Process Improvement. I’m also open to individual contributor roles that allow me to apply my existing skills while developing new ones. I’m particularly interested in international, remote-first companies where I can contribute to better processes, stronger teams, and sustainable business growth.